Prof. Philip Moscoso
Professor, Operational Excellence
IESE Business School, Spain
In this module we are going to cover how companies win over competitors by developing operational excellence, building agile supply chains and creating ecosystems with customers and suppliers to jointly beat competition. The objective of this Module is to learn from the best companies in the world how are they managing their operations, when and how to implement those approaches and the challenges you are going to face in the journey.
We will cover three distinct areas: lean operations and beyond, developing agile supply chains and creating superior operation processes across customers and suppliers. In terms of business sectors, we will cover manufacturing (Harley Davison), retail (Zara) and services (Novo Nordisk Engineering). The sessions will also give participants the opportunity to exchange their rich experiences in different fields of business, functions and levels.
We will cover three distinct areas: lean operations and beyond, developing agile supply chains and creating superior operation processes across customers and suppliers. In terms of business sectors, we will cover manufacturing (Harley Davison), retail (Zara) and services (Novo Nordisk Engineering). The sessions will also give participants the opportunity to exchange their rich experiences in different fields of business, functions and levels.
Philip Moscoso is an associate professor in the department of Production, Technology and Operations Management and holder of the Eurest Chair of Excellence in Services.
Had published extensively in international journals, congress proceedings, and business newspapers, both for practitioners as well as for the academic community. He has also authored teaching materials and a recent book about production management. He completed a Service Operations Management Program at Harvard, a General Management Program (PDG) at IESE, an M.Sc., Doctorate in industrial engineering and mananvge- ment at the Swiss Federal Institute of Technology (ETH).
Had published extensively in international journals, congress proceedings, and business newspapers, both for practitioners as well as for the academic community. He has also authored teaching materials and a recent book about production management. He completed a Service Operations Management Program at Harvard, a General Management Program (PDG) at IESE, an M.Sc., Doctorate in industrial engineering and mananvge- ment at the Swiss Federal Institute of Technology (ETH).
