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Service Quality

Service Quality (ServQual)

  • Service quality is an approach to manage business processes in order to ensure full satisfaction of the customers & quality in service provided. At MILE we measure the expectations of your consumer and their perceptions of the service you provide by using ServQual service quality framework. Unlike other frameworks ServQual is measured on multiple aspects of service quality to help you measure the gap between consumer expectations and actual experience. Helping you in understanding what needs to be done to achieve and exceeds the expectations of your most valuable stakeholders including: customers, employees, and strategic partners.


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